Privacy Policy V1.01

Effective Date: 2026/02/01
Last Updated: 2026/02/20
 

1. Introduction

Your Panda Moving Company operates the website www.pandaboxes.ca. We are committed to protecting your privacy and handling your personal information in compliance with the Personal Information Protection Act (British Columbia) and applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our services.

 

2. What Personal Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

• Full name

• Email address

• Phone number

• Billing address

• Delivery and pickup address

• Payment information (processed through secure third-party providers)

• Details related to your moving box rental order

b) Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on our site

• Cookies and similar tracking technologies

We do not knowingly collect personal information from children under the age of 13.

 

3. How We Use Your Personal Information

We collect and use personal information for the following purposes:

• To process and fulfill your moving box rental orders

• To schedule delivery and pickup

• To communicate with you regarding your order

• To respond to customer service inquiries

• To improve our website and services

• To comply with legal and regulatory obligations

• To prevent fraud and enhance security

We will only use your personal information for purposes that a reasonable person would consider appropriate in the circumstances.

 

4. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 11). Please note that withdrawing consent may impact our ability to provide services.

 

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share personal information with:

• Payment processing providers

• Website hosting providers

• IT and security service providers

• Accounting or legal advisors

• Government authorities, if required by law

All service providers are required to protect your information and use it only for the intended purpose.

 

6. Payment Information

Payments are processed through secure third-party payment processors. Your Panda Moving Company does not store full credit card details on its servers.

 

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings; however, some features of the site may not function properly.

 

8. Data Storage and Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, or loss.

Personal information may be stored in Canada or other jurisdictions where our service providers operate. When stored outside Canada, it may be subject to the laws of that jurisdiction.

 

9. Retention of Information

We retain personal information only as long as necessary to:

• Fulfill the purposes for which it was collected

• Meet legal, tax, and accounting requirements

• Resolve disputes

When personal information is no longer required, it will be securely destroyed or anonymized.

 

10. Your Rights Under BC Law

Under British Columbia law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent (subject to limitations)

• Inquire about how your information is used

We will respond to written requests within a reasonable timeframe, as required by law.

 

11. Contact Information

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Panda Boxes
Your Panda Moving Company
Victoria, British Columbia
Email: info@pandaboxes.ca
Text/Chat: 2509867389

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.