Frequently Asked Questions
1. How does the rental process work?
Choose your package online, create an account (optional), add your delivery and pickup address, add a payment method, add your bundle to the cart, and complete your checkout. Please add any delivery instructions in the "My Cart" section.
Once you receive your confirmation email, we will contact you if we have any questions. We deliver the sanitized boxes directly to your door. You move at your own pace, and when you're finished, we pick up the boxes from your new location.
2. For how long can I rent the boxes?
The standard rental period is one week. If you need more time, you can select the number of weeks you need at checkout, or simply contact us by text or email. We can extend your rental period for a small additional weekly or monthly fee.
3. Are the boxes cleaned before delivery?
Absolutely! Every Panda Box is steam-cleaned and sanitized with eco-friendly, odor-free products after every rental to ensure they arrive at your home clean and ready to use.
4. Is delivery and pickup included?
Yes! Delivery and pickup are included at no additional cost for most packages within our standard service areas, including Greater Victoria, Nanaimo, and Ladysmith.
5. Can I pay in cash or by credit card at the time of delivery?
Yes, you can pay on-site at the time of delivery. Please contact us through our contact form and let us know if you plan to pay by cash, credit card, or debit card.
6. What if I need more Panda Boxes while I'm in the middle of my move?
You can easily order additional Panda Boxes if you need more during your move. Simply place another order through our website, send us an email at info@pandaboxes.ca, or text us at 250-986-7389 with the number of boxes you need.
Additional boxes are $5 each + tax, and we will deliver them the same day at no additional delivery cost.